AUDITS
REVIEWS
CONSULTING
TRAINING
CONTRACT NEGOTIATIONS
Established in 1994, ERORS was the first telecom expense auditing firm based in Canada. Three hundred audits later, we continue to ensure our clients are billed correctly, only paying for services they use, and are receiving the most competitive rates from their vendors.
"ERORS expertise and knowledge regarding tariff and billing issues has been a benefit to our Telecommunications Department, and the substantial refund and associated monthly savings are important to the corporation.
The minimal disruption and limited time required from our staff was also greatly appreciated."
Voice Services: Land lines, PBX services/equipment, Megalink, VOIP, LD, Toll Free, Conference Calling
Data Services: SIP, Ethernet, IPVPN, DSL, BIS, Cloud
Wireless services: Mobile devices including phones and tablets
Using proven methods and processes, ERORS will identify and correct vendor over billing invoices, identify and remove unused services, equipment, or features. In addition, we will review your contracts to ensure you are receiving competitive market rates. In many cases we have reduced our client’s telecom expenses by 20-30%.
We will also provide suggestions and recommendations to assist staff manage these expenses going forward.
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IT management and staff are overburdened with daily tasks and priority service issues, leaving very little time to conduct a detailed review of monthly expenses. Many organizations rely on TEM software or track minor changes on monthly invoices – neither of which will replace a detailed line by line review of all monthly charges.
ERORS experience and knowledge ensures all overbilled charges are identified and the maximum refunds/credits are recovered. In addition, we will identify, confirm, and remove all services no longer in use or no longer required.
It is not uncommon for telecom vendors to over provision services, especially during the roll out of new services. Left unchecked, this can result in significantly over paying for telecom expenses by up to 50%, for years. ERORS engages with your vendors to request the necessary information, and initiates the required technical reviews and studies.
ERORS then analyses this data, and prepares a report detailing changes that can be made to eliminate excess services and reduce monthly expenses.
Excessive telecom expenses are often related to organizational changes: Reducing staff, opening and closing locations, and upgrading or changing services. Very often, some of the services to be removed or replaced are missed, or the appropriate staff, are not informed when services are no longer required or not in use.
ERORS has proven methods to identify unused services and equipment that can be safely removed.
Negotiating a new contract once every 3 or 5 years, issuing and RFP/RFQ, or relying on your current vendor to do the right thing, will not guarantee you are receiving the lowest competitive market rates.
Based on our regular reviews, ERORS is current on competitive market pricing, and we consistently negotiate lower rates for our client’s – even if you are in an existing contract.
When was the last time your vendor rep stopped by to tell you that you were paying too much for your services, or offered you a refund because they noticed you were being over billed? The onus is on the customer to verify their charges are correct, and that you are receiving the lowest rates.
ERORS acts on your behalf to ensure you are not overbilled, that you receive the correct refunds/credits, that all unused services are identified/removed, and that you are receiving the lowest possible rates available from your provider.
TEM software does not inform you when services and equipment are no longer in use or not required.
TEM software does not inform you when there is an alternative service at a lower cost.
TEM software does not ensure you receive the proper credits/refunds related to over billing.
TEM software does not ensure you are receiving the lowest rates for your services.
