TELECOM EXPENSE MANAGEMENT SERVICES

Our Services

SERVICES PROVIDED BY ERORS INC.

Telecom (Voice, Data, Wireless,) Expense Audits.

• In addition to collecting your billing records and contracts (onsite or through your vendor), we will request additional information and documentation from your vendor(s) to complete the audit.
• Perform a detailed line by line review (off site) of all charges billed on a monthly basis
• Prepare and present a preliminary report within 30 days, outlining the opportunities for savings and/or refunds
• Prepare all claims for over billing, and follow up with your provider until the charges are corrected, and the applicable refunds/credits are received
• Prepare a summary of services and equipment not in use or not required
• Prepare disconnect orders for unused services and equipment, and follow up with your provider until charges have been removed from billing records
• Identify services billed in excess of current competitive market rates
• Negotiate competitive market rates for your services, including those currently under contract
• Review your contract terms in advance of you signing
• Follow up with your provider until the agreed contract pricing is reflected correctly on your monthly statements
• Prepare and provide monthly status reports
• Prepare and provide monthly reports detailing refunds/credits, and savings realized from our review
• Only invoice you when: refunds are received, credits are applied, and savings are reflected on your monthly statements

Fees for telecom expense audits are billed contingency fees as a percentage of refunds/credits recovered and/or savings realized over a 12 month period.

Telecom (Voice, Data, Wireless,) Expense Reviews.

Similar to a telecom expense audit, reviews are completed for clients who prefer to engage directly with their vendors versus having ERORS engage with the vendor to correct billing errors, recover refunds/credits, and/or implement savings recommendations. Reviews include the following steps.

• In addition to collecting your billing records and contracts, we will request additional information and documentation from your provider(s) to complete the review
• Perform a detailed line by line review (off site) of all charges billed on a monthly basis
• Provide a summary of services or equipment overbilled by the vendor
• Provide a summary of services or equipment not in use or not required
• Identify services billed in excess of current competitive market rates
• Prepare and present a detailed report (word and excel docs) outlining the opportunities for savings and/or refunds/credits per account.

Fees for telecom expense reviews are billed a flat fee based on a percentage of the total annual spend being reviewed. Should the client wish to have ERORS complete the additional steps identified under telecom expense audits, an additional fee would apply, based on an agreed percentage of the refunds/credits recovered and/or savings realized over a 12-month period.

Telecom Expense Consulting

Competitive Market Pricing

ERORS will review your current monthly charges for services and equipment to determine if your vendor is offering the lowest pricing available based on the size of your organization. Services or equipment billed in excess of competitive market pricing will be flagged and ERORS will provide recommendations to assist in vendor negotiations to reduce monthly charges.

TEM Internal Assessment

ERORS will review your internal telecom expense management practices to determine if current guidelines and procedures are sufficient to ensure optimization of telecom expenses. Having completed 300+ telecom expense audits/reviews, negotiated hundreds of contracts, and had first hand exposure to our client’s internal processes, we know what works and what does not work. Following our assessment, ERORS will provide a detailed report outlining internal steps that are working, as well as any recommendations for additional practices and procedures that should be implemented.

Telecom Provisioning Review

It is not uncommon for telecom vendors to over provision services, especially during the roll out of new services. Left unchecked, this can result in significantly over paying for telecom expenses by up to 50%, for years. ERORS engages with your vendors to request the necessary information, and initiates the required technical reviews and studies. ERORS then analysis this data, and prepares a report detailing changes that can be made to eliminate excess services and reduce monthly expenses.

RFQ/RFP Preparation and Review

Whether you are ordering new services or renegotiating existing contracts, it can be financially beneficial to issue RFQ’s or RFP’s. ERORS will prepare the required inventory details, services addresses, and other relevant information required for quotes or proposals, and submit to the selected vendors. Following which, we will evaluate the results, engage the vendors in further negotiations if required, and make recommendations for moving forward.
Fees for ERORS consulting services are billed at a fixed contracted or daily rate.

TEM Training

Based on 30 years of knowledge, experience, and results, ERORS is well positioned to train your staff to effectively manage telecom expenses, which starts with a clear understanding of your current internal processes, procedures, and level of staff knowledge. We will work with your staff to set up effective processes and guidelines, explain how to properly review monthly invoices, engage the vendor on billing issues, manage refund requests, proper change order processing, effective record retention. Upon completion staff will have the relevant information to maintain accurate inventories, understand contract to invoice pricing, identify overbilling, as well as potential savings opportunities, and engage effectively with vendors. Training can be provided in person on site or via video conferencing and screen sharing.

Fees for ERORS TEM training services are billed at a fixed contracted or daily rate.

VENDOR CONTRACT NEGOTIATIONS

Most organizations negotiate or renew contracts once every 3 or 5 years, telco vendors negotiate contracts on a daily basis, placing the customer at a disadvantage right from the start. In addition, the majority of customers stay with the same vendor when renewing contracts, and are often offered a token discount from previous rates, usually in excess of competitive market rates. ERORS has access to thousands of contracts and regularly negotiates with vendors on behalf of our clients. In fact, we often renegotiate existing contracts we identify as well in excess of competitive market rates (yes, this can be done).

Whether you are negotiating a new contract, renewing an existing contract, or questioning your current contracted rates, ERORS has the experience and knowledge to ensure you receive competitive market rates from your current vendor or other vendors if required.

Fees for ERORS vendor contract negotiation services are billed at a fixed contracted or daily rate.

Annual Reviews for ERORS Clients

• At your request we will perform a follow up billing review on an annual basis, and provide a report identifying any overbilling, or new savings opportunities since our last review.

Fees for the above service: Fixed rate determined at the conclusion of our original review.

Contact us today to arrange a review, and we will provide a report within 30 days. 1-877-599-3412